Certified Facilitator Level 1

These are the competencies we build up during BL Facilitator Level 1 and 2 Training*

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1. Manage Positive Client Relationships

·         Understand Client Needs

Assess client needs and clarify mutual understanding

·         Create Appropriate Designs

Design customized facilitation plans toward quality results

·         Communicate Client Needs

Articulate client needs and plans in writing

·         Effective Project Management  Appropriate marketing, management and financial systems

2. Create a Participatory Environment

·         Communicate Effectively

Effective communication skills, rapport, active listening and feedback

·         Create Positive Atmosphere

Encourage respect for experience and perception of diverse participants

·         Resolve Group Conflicts

Mediate conflict and manage disruptive individual and group behaviour

·         Implement Plans Effectively

Create and use facilitation procedures to engage the group in their task

3. Evoke the Creativity of the Group

·         Understand Learning Needs

Assess learning styles and needs.

·         Apply Appropriate Approaches

Use learning approaches that best fit the group.

·         Elicit Group Creativity

Engage all participants, awaken group energy and encourage creative thinking.

·         Utilize Space and Time Effectively  Plan effective use of time, space, visuals and equipment.

4. Use BL Methods Effectively

·         Conduct Great Conversations

Create 4 levels of questions and orchestrate focused conversations.

·         Do Productive Workshops

Use the BL methods appropriately and effectively.

·         Facilitate BL-based Planning  

Design and Use strategic planning methods appropriately

·         Guide Action Planning

Ensure that group has a clear commitment and doable actions 

·         Conduct BL Historical Scan/ Wall of Wonder

Guide a historical description of the group journey

5. Model Positive Professional Attitude

·         Evoke Depth and Substance to Illuminate Group Potential

Reveal the possibility in every situation and elicit group insight.

·         Care for Group Journey

Enable group to go on journey of change, transformation and development.

·         Practice Self-Assessment and Self-Awareness

Modify personal behaviour and style to reflect the needs of the group

·         Act with Integrity

Make choices with authenticity and responsibility

·         Model Neutrality

Maintain an objective, non-defensive, non-judgmental stance 

6. Orchestrate Quality Events

·         Manage Overall Process

Set clear context, use participatory processes and bring appropriate closure.

·         Ensure Dynamic Process

Keep the conversation moving, focused on the task and elicit wisdom.

·         Adapt to Group Needs

Adapt processes to fit the needs of the individuals and group.

·         Work Effectively with a Team

Demonstrate team values and co-facilitation.

7.  Produce Effective Results

·         Apply Appropriate Methods

Apply appropriate methods to ensure task completion and results.

·         Clearly Document Results

Keep ongoing records of group work and produce quality documentation

·         Develop Authentic Consensus

Enable the group to develop and articulate authentic consensus.

·         Prepare for Solid Implementation

Determine and enable the group to create implementation plans

*Adapted from ToP: https://www.ica-international.org/top-facilitation/top-facilitation-competencies/